Contact Us

Do you have any questions, suggestions, or need further information?

Is your question not answered on one of our information pages, or is something unclear? Please send an email to service@lonborus.com. Include your name, phone number, and city of residence. Please also provide product photos if you are contacting customer service.

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Customer Service Hours:

Monday to Friday, 9:00 AM to 5:00 PM

Saturday, 10:00 AM to 6:00 PM

Closed Sunday

Frequently Asked Questions:

Q: How long will it take to receive my package?

A: Please note that on average, it takes us 3 to 7 days to process your order before shipping it. Rest assured, we are doing everything in our power to get your order to you as quickly as possible! Once your order has been shipped, the estimated delivery time is between 14 and 30 days, depending on your country or region. Please be aware that holidays may affect delivery times.

Q: What is the company's return policy?

A: After we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of the goods to process your return or exchange.

Q: How can I contact you regarding my order?

A: You can contact us by email at service@lonborus.com or via the form on this page.